Refund Policy for Excellent Tutors:

1. Cancellation Before First Session: If a client wishes to cancel tutoring services before the first session begins, they are eligible for a full refund of any fees paid.

2. Cancellation After First Session: If a client decides to cancel after the first tutoring session has taken place, they may be eligible for a partial refund. The amount refunded may depend on factors such as the number of sessions attended and any administrative costs incurred

3. Quality of Service: If a client is dissatisfied with the quality of tutoring provided by an Excellent Tutor, they should first communicate their concerns to the company. Excellent Tutors may offer to provide a replacement tutor or additional sessions to address the issue. If the issue cannot be resolved satisfactorily, a partial or full refund may be considered.

4. Procedures for Refunds: Clients should follow specific procedures outlined by Excellent Tutors to request a refund. This may include submitting a written request detailing the reason for the refund and any relevant documentation.

5. Exceptions: Certain circumstances may warrant exceptions to the refund policy, such as documented emergencies or extenuating circumstances. Excellent Tutors reserves the right to make exceptions on a case-by-case basis.

6. Non-Refundable Fees: Some fees, such as registration fees or material fees, may be non-refundable regardless of cancellation.

7. Processing Time: Refunds will typically be processed within a specified timeframe, such as 7-14 business days, after the request has been approved.